ASOS Love/Hate Relationship

Tags

asos, complaint, fashion, shopping, tip

I’ve recently decided to go back to ASOS. After a bad experience a few years back I’ve been a high street shopper for everything even though I never try clothes on.

I have to say, I’m still not thrilled. Having spent over £1,100 on a series of coats and clothing (some to return) you would think they try and get this right.

In brief:
1) They need to work on their deliveries
2) Customer Service is excellent (pending positive outcome).

It’s been 7 packages and I’ve yet to sign for anything, more so, I’ve yet to see a delivery guy. Opening the door to a box in the step can only go on for so long until a baby appears.
Not impressed.

To expand on this, several boxes have been open with one key box having a pair of jeans missing. Can’t be certain but the delivery guy is probably wearing my Diesel slim fit hard wash jeans. The bastard.

On the flip side, ASOS like it when you complain, they like it so much they respond with a joke- made my week.
All my issues were immediately solved, even the ones that were my fault (putting the label in the box is always a challenge).

Props ASOS. Now, sort my refund and pair of jeans or this post will get very unfiendly.

WE LOVE YOU ASOS

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Party to Restaurant Ratio

Tags

complaint, food, idiocy, mash, organiser, rant, story

I have an issue with people of limited scope, as we all do, but this time was different.

During working life people will come and go, usually onto better things of some kind. The convention usually dictates that you bid farewell with a lunch or drinks or both. In this story were discussing lunch.

The email goes around a week prior as standard and 12 people reply, fairly standard of a 20 person team. The next step is to book a table for 12 people the following week.

Following still? Makes perfect sense right?

This is how it actually went.
12 people replied for a lunch in Central London to which the organiser responded by choosing one of Carnaby Streets smallest boutique restaurants, Mother Mash. Great place, wonderful food and highly recommended.

The problem becomes two fold: Mother Mash doesn’t take bookings and it’s biggest table fits only nine.
Mother Mash is also one of the most popular Friday lunch venues- turning up at 11.30 is more than advisable.

I didn’t say anything directly to the organiser but made a £10 wager with a colleague that we wouldn’t be able eat at Mother Mash.

The day arrives, no one has realised Mother Mash is tiny, my bet is looking favourable and my smirk is growing.
We depart!

We arrive!

We don’t get a table!
We realise everywhere is full and long story short I eat a Swedish Meatball Ragu wrap from Pret whilst updating my Fantasy Football Team.

£10 win for me, embarrassing moment for the organiser and horrible leaving do for the intern.